Thank you for shopping at Dopamineoutfit. We want you to be completely satisfied with your purchase, and we understand that sometimes you may need to return or exchange an item. This returns policy outlines the guidelines and procedures for returning or exchanging products purchased from our store.
- Eligibility for Returns:
To be eligible for a return or exchange, the item must be unused, unwashed, and in the same condition as when you received it. It must also be in its original packaging with all tags attached. Please note that certain items, such as intimates, swimwear, and earrings, are not eligible for return due to hygiene reasons. - Timeframe for Returns:
You have 30 days from the date of purchase to initiate a return or exchange. After this period, we are unable to process any returns or exchanges. Please ensure that you contact our customer support team as soon as possible if you wish to return or exchange an item. - Return Process:
To initiate a return or exchange, please contact our customer support team at ningzhang@loveyourtwist.com or +16183895730. Provide them with your order number, the item(s) you wish to return or exchange, and the reason for the return. Our customer support team will guide you through the return process and provide you with a return authorization and shipping instructions. - Return Shipping:
The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part or a faulty item. We recommend using a trackable shipping method to ensure that the item reaches us safely. We are not responsible for any lost or damaged items during the return shipping process. - Refunds:
Once we receive and inspect the returned item, we will notify you via email regarding the status of your refund. If the return is approved, a refund will be processed to your original method of payment within a reasonable timeframe. Please note that it may take a few days for the refund to reflect in your account, depending on your payment provider. - Exchanges:
If you wish to exchange an item for a different size, color, or style, please indicate this in your return request. Exchanges are subject to availability. If the requested item is not available, we will process a refund for the returned item according to our refund policy. - Damaged or Faulty Items:
If you receive a damaged or faulty item, please contact our customer support team immediately. We will provide you with instructions on how to return the item, and we will cover the cost of return shipping. Once we receive the item, we will inspect it, and if deemed faulty, we will offer you a replacement or a refund.
Please note that this returns policy applies to online purchases only. If you have purchased an item from one of our physical stores, please refer to the returns policy provided with your receipt.
If you have any questions or need further assistance regarding our returns policy, please contact our customer support team at ningzhang@loveyourtwist.com or +16183895730. We are here to help!